The fog has cleared, the chainsaws are quiet, and the last of the fake blood has been washed away. Congratulations on wrapping up another incredible – and likely exhausting – Haunt Season!
But while the chainsaws are hushed and the fog machine is gathering dust, our crypt keepers here at HauntPay are already working overtime. We’re not just here for the witching hour—our world-class support team is active year-round to ensure your 2026 season is monstrously successful.
Think of us as your helpful ghoul-friends, ready to do the heavy haunting so you don’t have to. The off-season is actually one of the most crucial times to connect with us!
Here are 13 ways our support team is lurking in the shadows, ready to help you seize the off-season and avoid any hair-raising ticketing nightmares next year.
🔪 Slicing and Dicing the 2025 Data
Unmasking the secrets of last season is the first step to a bigger, better 2026. Let’s dig up the details.
- Reporting Questions, Solved (No Need for a Séance!): Need to know exactly which tickets were sold on that freakishly busy Saturday, or which promo code had the highest body count? We’ll guide you through your reports so you have a crystal-clear, undead-accurate picture of your performance. You can also use our new AI Reporting feature to get quick answers in plain English.
- Expert Operational Analysis (Grave Robbing for Revenue): Where did the money go? We’ll help you dive deep into your metrics, offering a personalized consultation to see where you might be missing out on frightful amounts of revenue or how to make your operations smoother than a ghost.
- Automatic Dispute Management (The Curse Reversal): You don’t have to worry about the spirit of chargebacks! We are already busy automatically fighting any disputed transactions from last season. We have one of the best records for winning disputes, ensuring more gold stays in your coffin.
- Tax Documentation Guidance (Accounting is Scary Enough): Getting ready for the most horrifying season of all—tax season? We can point you toward the exact reports and information you need to make filing your returns less of a mummy-fied mess.
🕸️ Weaving the Web for 2026
Don’t wait until the reaper comes knocking! We’ll do the heavy lifting now so you can focus on building bigger scares.
- 2026 Season Setup, Done For You (The Head Start): Send us your ticket names and pricing structure, and we’ll handle the spell casting. We’ll set up all your 2026 ticket types, tiers, and packages. Just send us the info, and we’ll do the black magic!
- Staff Training Refresher (Zombie School): New victims… err, staff… joining your crew? Or do your veterans need a refresher on the dark arts of ticket scanning? We’ll schedule customized onboarding sessions to make sure everyone is ready to haunt smoothly.
- Terminal and Hardware Deep Clean/Checkup (Exorcising the Gremlins): Don’t let printer jams be your biggest fright next year. We can walk you through troubleshooting, cleaning, and testing your point-of-sale hardware to ensure everything is frightfully functional next season.
🎃 Boosting Off-Season Revenue (Year-Round Thrills)
Your HauntPay system isn’t just for October. It’s ready to handle year-round mischief!
- Setting Up Holiday & Off-Season Events (A Nightmare Before Christmas?): Hosting a “Krampus Haunt,” a holiday light drive, or a Valentine’s Day scare? We can get your ticketing platform configured and launched for any spooky or non-spooky event in the off-season.
- Facilitating Off-Season Product Sales (Sell Your Soul… or T-Shirts): Need to sell merchandise, event rental slots, or gift certificates when your doors are closed? We can help you configure your ticketing page for seamless product sales.
- Customizing New Event Types (Beyond the Grave): Whether it’s a non-haunt fundraiser, a vendor fair, or a booking system for your venue, we can help set up special “non-ticket” payment types for any unique off-season income stream.
🗣️ Your Feedback Fuels Our Monster Mash
You are the reason we build. Tell us how we can make your ticketing lives less terrifying.
- Feature Request Submission (Let Us Build Your Monster): Tell us your ideas! We are always building new features and looking for ways to make our Haunters’ lives less ghastly.
- System Optimization Feedback (A Bloodless Revolution): Is there an existing feature you think we could make better? We welcome all feedback on our platform to ensure it evolves to meet your terrifyingly specific operational needs.
- Scheduling a Check-in (Just to Say “Boo”): We genuinely love chatting with our Haunters! Schedule an off-season call just to discuss your big, scary plans for 2026, or ask any lingering questions you may have. We’re happy to lend an ear (and promise not to bite).
Ready to start planning for an even more successful 2026?
Our support team is standing by and ready to chat. Don’t wait until August to get a head start!
