As the sun sets and the moon rises, the time has come for your haunted attraction to open its doors to the brave and the bold.
But how can you make sure that you’re maximizing ticket sales and creating a spine-tingling experience for all who attend?
Follow this step-by-step guide on how to sell haunted house tickets in person and get more familiar with our system so you can transfer all fear into your haunted attraction.
Why Sell Tickets in Person?
Selling tickets is critical to event planning because ticket sales can make or break a haunted attraction’s success. While selling tickets online is convenient, also selling tickets in-person can offer several advantages for haunt owners. Here are some reasons why you might want to consider selling tickets in person at your haunted attraction:
- Flexibility & Convenience: Selling tickets in person gives guests flexibility in their schedules. You may also have some guests who may not be comfortable or familiar with purchasing tickets online. By setting up a physical location for ticket sales, you can welcome guests who like to plan in advance and purchase online as well as those who prefer the flexibility of buying tickets on site..
- Personal Touch: In-person sales allow you to interact directly with your guests and provide a personal touch that is often lacking in online transactions. By providing excellent customer service, you can build positive relationships with your guests.
- Immediate Sales: By selling tickets in-person, guests can instantly buy their tickets and gain immediate access to your haunt right after their purchase.
- Promotions and Discounts: In-person ticket sales allow you to offer promotions and discounts that may not be available online.
Overall, selling tickets in person at haunted attractions is a scary smart move. By offering excellent customer service and following these tips, you can successfully sell tickets in person and create a positive customer experience for attendees.
How Can I Sell In-Person Tickets with HauntPay?
HauntPay makes it scary simple to sell tickets in person at your haunted attraction. If you also use HauntPay for online sales, you’ll be able to track and manage everything on one platform. No need to juggle multiple payment systems.
With HauntPay, you can sell tickets in person using:
- Credit and Debit Cards, including Tap-to-Pay
- Mobile Wallets such as Apple Pay and Google Pay
If you haven’t set up your HauntPay account yet, you can get started in 60 seconds. Need help setting up your in-person tickets? Schedule an onboarding with our support team – we’ll set everything up for you!
How Do I Accept Credit Cards?
To start with, you’ll need a credit card reader. HauntPay offers bluetooth card readers that are fast, wireless, and portable. Combined with our mobile app, they act as a mobile box office: you can sell tickets, merchandise, and event concessions at your haunt.
You can select the card reader of your choice from our online store and have it sent to your haunt.
Backup, Which App Do I Need to Download?
Our app is called “Passage Manager App”. Don’t worry, you are still on the right page! Passage and Hauntpay are the same platform, we just have a dark side and a light side.
We use Passage for non-haunted events and Hauntpay for spookier attractions, haunted events. HauntPay was created to specially accommodate haunted attractions. Since we use the Passage Manager App for both Passage and Hauntpay events, you will want to make sure you have that downloaded on iOS from the Apple App Store or Android from the Google Play Store.
You can login to the app using your HauntPay login; you do not need to set up a separate account.Your login information for HauntPay still works on the Passage log in and vice versa. Once you have set up your haunts account in the HauntPay admin dashboard, you will be able to log in on the app.
I’m in the App, Now What?
All you need to do is:
- Login using your HauntPay username and password
- Connect your bluetooth card reader and make sure it’s fully charged
When a guest is ready to purchase tickets, you simply:
- Select your event or product
- Select the quantity of ticket types/products and add them to cart
- Click “checkout” and complete the payment
You will also have the option to apply promo codes and add customer info if you choose to do so.
What About Cash Payments?
If you’re accepting cash, simply click “Cash Payment” in the checkout process and you’ll still be able to track sales and print or email receipts.
Checkout Complete. Now What?
Your guest is ready to enter your haunt. As a haunt owner, you want to make sure that everyone who enters your attraction has a valid ticket, whether they’ve purchased it online or at the door.
That’s where scanning technology comes in. By using a barcode scanner or mobile device to scan tickets, you can secure entry to your haunt while collecting valuable data on attendance patterns.
Some advantages of ticket scanning include:
- Improved Security: Scanning tickets can help prevent fraud and ensure only valid tickets are being used to enter your attraction. This can improve the security of your haunt and prevent people from entering without paying.
- Faster Entry: Scanning tickets can speed up the entry process, as it eliminates the need for staff to manually check tickets and mark them as used. This can reduce wait times and improve the overall experience for your guests.
- Data Tracking: Scanning tickets provides valuable data on your guests’ attendance, which can help you make informed decisions about future events. For example, you can track which days and times are the busiest and adjust staffing levels accordingly.
- Customer Convenience: If you’re using ticketing software that supports digital as well as paper tickets, like HauntPay, your guests don’t need to carry around a physical ticket. They can simply show the digital pass on their mobile device. Our ticket codes will mark admission as “redeemed” as soon as you scan it, regardless of whether a guest displays a paper or digital copy.
Additional Features Our App Offers
If you’re looking for more ways to enhance the visitor experience, our app has got you covered with some advanced features.
Check out some additional features on our app that will be helpful and relevant to your haunted attraction:
HauntPay Auto Redemption
- If guests are immediately admitted to your attraction after purchasing their tickets in person, you may want to turn on our auto-redemption feature. This will automatically redeem all tickets, which is useful for tracking crowd flow in your ticketing reports. If, on the other hand, guests must stand in a separate entry line after visiting your box office, you’ll want to scan those tickets rather than auto-redeem them.
HauntPay Bundle Sales
- If you want to package tickets to multiple attractions, or tickets and products, for a set price, you can use our bundles feature. You can complete in-person sales of ticket packages you have created on the system by enabling “Bundle Sales” on the app.
HauntPay Custom Total
- Your employees can also set any total dollar amount for the order by adjusting the regular ticket price while in the cart.
Merchandise, Concessions, and Products
- Our app fully supports the sales of any item, including products. Sell your products by just adding a “Product” the same way you would for an “Event” to checkout your merchandise/concessions.
HauntPay Purchase Notes
- If you want to collect customer information such as phone numbers, email addresses, etc., you will want to use our Purchase Notes feature. Enabling the Purchase Notes feature on the app gives you the option to collect additional customer information at the checkout screen.
HauntPay Virtual Queues
- Our app supports virtual queues which can help avoid long wait times for guests to get into your haunted attraction. You can notify guests that they are in the “Ready” queue to enter your event. You can also highlight and prioritize different ticket types and even allow guests to check themselves into the event. Learn more about virtual queues here.
With HauntPay’s advanced scanning and in-person sales features, you can make the ticketing process for your haunted attraction smoother and more efficient than ever before. By ensuring a secure and convenient experience for your guests, you will create a truly unforgettable experience that will keep them coming back year after year. Looking to sell in-person tickets to your haunted attraction? Schedule a demo with our team to reach more fans and sell more tickets.