Scare Tactics Vol. 1: Opening Night Checklist, Testing Your Setup, and Extended Support Hours

October Is Here: Are YOU Ready?

We know: you’ve been running around like a chicken with your head cut off, right? With all the busy-ness, something is bound to get forgotten. That’s why we wanted to send along a quick “Opening Night” checklist for your ticketing and payments! Did you miss anything?

1) My event is set up on HauntPay. Not yet? Click here for a quick how-to. 

2) I’ve gotten the word out about our online ticket sales.Just having your event set up on HauntPay won’t guarantee ticket sales. Make sure you link to your event (or embed it on your site), share online, and create social discounts to incentivise your customers to share it with their social networks too!  

3) I’ve tested ticket purchasing so I know how it works. We’re pretty confident that your ticket sales will work, but you should still test it just to make sure!

4) I’ve downloaded & tested the HauntPay App for scanning tickets and viewing the guestlist. Not yet? Click here for a quick video walk-through and download links.

5) I’ve ordered an in-person swiper so that I can sell tickets in-person via credit/debit card. If you want to accept credit/debit payments via the iOS HauntPay Manager App, you’ll need one, and it’s not too late: we have 2-day and 1-day shipping options! Order here.

6) I’ve tested my card swiper. If you’re planning to use the HauntPay Manager App for in-person transactions, make sure you test it ahead of time! Swiping can be tricky to master. Here’s an overview.

Prepping the Flawless Run: Testing Your Setup

If you think everything is good to go, we recommend a good test run-through! Here’s a good run-through of what we suggest. Don’t take our word for it though. Practice makes perfect!
  1. Log out of HauntPay.
  2. Head over to your website or social network, and click your buy tickets link. Did it get to your HauntPay event page?
  3. Click “Buy Tickets” and run through the purchase process.
  4. If you created any promo codes or social discounts, make sure they work as expected at the checkout.
  5. Checkout (use a 100% promo code if you don’t want to charge a credit card).
  6. Did you see your ticket after checking out and a receipt (with a link to your ticket) in your email inbox?
  7. Login to the HauntPay Manager App and try scanning your ticket. Do you understand how single and multiple-pass tickets work?
  8. If using the HauntPay Manager App for in-person sales, try running through a sale there as well.
  9. Login online at, click “Admin” from the “Account” menu (top-right) and view the reporting. Do your transactions show up as expected?

If you have questions about any of this, or don’t quite understand how something works, give us a call at +1.877.339.FEAR (option 1).

Need Help? Extended Support Hours are HERE!

We’ve put together a great “Getting Started” video series on YouTube to walk you through everything from your account set-up, to creating events, to managing discounts, and more. 

And, as always, if you get stuck, just give us a call at +1.877.339.FEAR during the business day or our extended support hours (below), or email us at and we’ll be happy to help out! Don’t hesitate to reach out to us for everything from a quick question, to having us build an entire event for you. 

Extended Support Hours (through November 2nd):

Monday – Wednesday:
10AM to 5PM EDT
10AM to 11PM EDT
Friday: 10AM to Midnight EDT
Saturday: 6PM to Midnight EDT
Sunday: 6PM to 11PM EDT

Catch us after hours? No problem – we check our emails and voicemails regularly, and will get back with you ASAP!

Additionally, we’ll be filling our support portal with more and more tips and guides to using the new HauntPay as time goes on.

Feature Spotlight: Referral Tracking!

 We regularly feature new and exciting features on the HauntPay Blog. This week, we’re showing off “Referral Codes” – an awesome feature for helping you know where your sales are coming from! Check out our overview and referral code generator here.
Happy Haunting!