6 Things You Need To Know About The NEW HauntPay + Square Integration


The HauntPay ticketing platform is now integrated with Square! You can use Square card readers for your in-person sales. This new partnership gives you the best of both worlds: Square’s top-of-the-line hardware and HauntPay’s best-in-class technology for online & in-person transactions, ticket scanning, and payments management. Everything works right within the Passage Manager app that you use for scanning and selling tickets.

It’s easy to set up. If you already have a Square account, all you need to do is activate Square payments by selecting “Square Payments” from the “Account” drop-down menu on your admin dashboard and then toggling the selection to “Enable” payments. You’ll also need to enable Square payments in the Passage Manager app (you’ll find it under “Sales Settings”).

Here are six important things you need to know about our new Square integration and how to get the most benefits for your haunt.

  1. The Square Point of Sale integration is currently only available on iOS devices (but will be available on Android very soon… we’re working on it right now!).
  2. When using this integration, you must use a Square reader. They have a free reader here, and a ton of additional great ones in their shop. We recommend the $49 contactless + EMV bluetooth reader which accepts both EMV and Android / Samsung / Apple Pay transactions.
  3. When using this integration, the funds will go to the bank account tied to the Square account in use. Make sure you’re logged into the correct Square account on the Square Point of Sale app before using this integration.
  4. The Square Point of Sale integration works great with the Square Stand Point of Sale Kit, but DOES NOT work with the Square Register Kit since that device can’t run the Passage Manager app.
  5. The billing for transactions with Square is just a little different. In most cases it should be the same cost as Passage Payments (2.75% + $0.30/transaction), but they’ll be split into two separate charges: the Square cost (usually 2.75%) will be instantly deducted by Square, and an additional $0.30 per transaction will be billed to your Passage Payments account at the end of the month. So, the total cost for a swiped, chip, or Android/Samsung/Apple Pay transaction will still be 2.75% & $0.30/transaction.
  6. Refunds are currently not automated from the Passage Ticketing reporting. You can mark a transaction as refunded through the normal process, but you’ll also need to head into your Square account and refund that transaction to return the money to the customer.

We hope you are as excited about this new integration as we are, and we would love to hear your feedback if you use it!

Need more help getting started? Check out our video tutorial all about the new Square integration.